Customer Service

Contact Information

E-mail: sales@southernwoodcraft.net
Phone: (919) 693-8995
Fax:(919) 693-2397

Customer Service Hours

Monday-Thursday 9am-5pm EST
Friday 9am-1pm EST.

Observed Holidays

Our Customer Service department will be closed in observance of the following holidays:

• New Year's Day
• Good Friday
• Memorial Day
• Fourth of July
• Labor Day
• Thanksgiving Day
• Christmas Day

Shipping & Delivery

At Southern Woodcraft & Design, we desire to provide you with the best shipping method and prices available. For most items, we use UPS delivery service.   A custom quote is required for those specialty timber products which exceed the  size and weight limits of UPS. These products can only be delivered via freight.  For these products, your order will be processed, but placed on "HOLD" and a Customer Care representative will call you with an estimate of freight cost. Please allow additional time to process your order and schedule delivery.  We will work with you to determine the most economical methods to deliver your orders.

Call (919) 693-8995 Monday-Thursday 8am-5pm or Friday 8am-1pm EST for shipping information.

Privacy & Security

Southern Woodcraft & Design respects the privacy of each customer, therefore we do not collect personal information other than what is specifically given for the purpose of transacting business.  We do not sell our customers' information. 

Warranty & Replacements

Southern Woodcraft & Design produces exceptional quality custom-crafted specialty timber products made to order, therefore, we do not accept returns or exchanges except in the case of faulty workmanship or defective material. We do offer a product warranty covering faulty workmanship or any structural defects.  Checking is not a structural defect and therefore is not covered under our warranty. Checking is a natural occurrence of all wood products. 

Payment, Pricing & Promotions

Southern Woodcraft & Design currently accepts Mastercard and Visa as payment options.  Since we do custom create all wood products per order, orders will not be processed until payment is received.